Returns/Exchanges

If you wish to return, exchange or report an issue with an item or order, please email info@rolldogsurvival.com. You will receive a response within 24 hours. If you are required to send anything back, a shop manager will need to confirm the correct return address for you. If you return any items, please use tracked service and retain proof of postage. If your item does not arrive back to Roll Dog Survival, it cannot be refunded or exchanged.

Refund and exchanges eligibility is 30 days from your order. If 30 days have passed since we first received your order a refund will not be issued.

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts not due to error on part of the manufacturer, this shop or related fulfillment company will not be eligible for a refund or exchange. Customers are responsible for shipping cost of returned items.